FAQ

Got questions? We've got answers.

From what's inside our pouches to when your snacks will land on your doorstep, here's everything you need to know.

The Snacks

What is Thunderfoods®?

We're on a mission to make healthy snacking a whole lot more exciting.

Think crunchy, flavour-packed nuts, seeds and roasted snacks made with quality ingredients. No boring flavours. No sad desk snacks. Just seriously good food.

Whole ingredients. Bold flavour. That's Thunderfoods®.

What makes Thunderfoods different?

We're all about bringing big flavour to better-for-you snacking.

Our high-protein nut and seed mixes combine roasted edamame, almonds, cashews and pumpkin seeds with delicious seasonings.

They're crunchy, packed with flavour and contain 12g of protein per 40g pouch.

What flavours do you offer?

Our high-protein nut and seed mixes currently come in three flavours:

Smokey Maple & Sea Salt – Sweet, smoky and deliciously savoury.
Sweet Chilli & Lime – A little sweetness, a little heat and a zesty kick.
Sea Salt & Cider Vinegar – Tangy, salty and seriously moreish.

And we're only getting started. Keep your eyes peeled for more exciting snacks joining the Thunderfoods family.

How much protein is in each pouch?

Each 40g pouch of our high-protein nut and seed mix contains approximately 12g of protein.

Not bad for something that tastes this good, right?

Are your snacks vegan-friendly?

Our current nut and seed mix recipes are made using plant-based ingredients.

Please check individual product labels for full ingredient and allergen information.

Do your snacks contain allergens?

Yes. Our nut and seed mixes contain nuts and soya.

Allergens are highlighted in the ingredients list on each product's packaging.

Always check the label before enjoying, particularly if you have food allergies or intolerances.

Do your snacks contain seed oils?

Our current high-protein nut and seed mixes are made using avocado oil rather than added seed oils.

Why should I shake the pouch before opening?

Because flavour deserves to be everywhere!

Some seasoning naturally settles during transport. Give your pouch a quick shake before opening to spread that delicious flavour around.

Shake. Open. Crunch. Repeat.

How should I store my snacks?

Keep your unopened pouches in a cool, dry place, away from direct sunlight.

Once opened, reseal the pouch and enjoy within two weeks, following the instructions on the packaging.

How long do your snacks last?

You'll find the best-before date printed on each pouch.

We recommend enjoying your snacks before this date for the best crunch and flavour.

Ordering & Delivery

Where do you deliver?

We currently deliver across the UK, subject to courier coverage and any restrictions shown at checkout.

How much is delivery?

FREE UK delivery on orders over £45!

For orders of £45 or less, delivery charges are calculated and displayed at checkout.

More snacks, less shipping. Sounds like a win to us.

How long does delivery take?

We aim to get your snacks packed and on their way as quickly as possible.

Estimated delivery times will be shown at checkout or in your dispatch confirmation, where available.

How do I know my order has been placed?

Once you've completed checkout, you'll receive an order confirmation email.

Keep an eye on your inbox (and your spam folder, just in case).

Can I track my order?

If your order is sent using a tracked delivery service, we'll provide tracking information once it's dispatched.

Can I change or cancel my order?

Made a mistake? No worries — get in touch as soon as possible.

If your order hasn't been packed or dispatched, we'll do our best to help. Once it's on its way, changes may no longer be possible.

What happens if my order arrives damaged or incorrect?

That's not the kind of crunch we had in mind!

If something arrives damaged, faulty or incorrect, please contact us at sales@thunderfoods.co.uk with your order number and photos of the issue.

We'll look into it and help put things right.

Returns & Refunds

Can I return my snacks?

For hygiene and food safety reasons, we cannot accept returns of opened food products simply because you've changed your mind.

If your order arrives damaged, faulty or incorrect, please get in touch so we can help.

Your statutory consumer rights are not affected.

What if I don't like a flavour?

We get it — everyone's taste buds are different!

Unfortunately, we can't normally offer refunds simply because a flavour isn't to your taste.

But we'd still love to hear your feedback. It helps us make our snacks even better.

How do I request a refund?

Contact sales@thunderfoods.co.uk with your order number and a brief explanation of the issue.

We'll review your request and explain the next steps.

About Thunderfoods

Where is Thunderfoods based?

We're a proudly British snack brand, based in Kent, England.

Big flavour, small beginnings and even bigger ambitions.

Are your snacks made in the UK?

Our nut and seed mixes are seasoned and packed in the UK using ingredients sourced from suppliers.

Ingredient origins may vary, so please contact us if you'd like information about a particular product.

Can I stock Thunderfoods in my shop, gym or café?

Absolutely! We'd love to hear from you.

Whether you run an independent shop, gym, café, deli or something completely different, we're always excited to explore new stockist opportunities.

Get in touch at sales@thunderfoods.co.uk and let's talk snacks.

Do you offer bulk or wholesale orders?

Yes, we're happy to discuss wholesale and larger orders.

Are you launching more products?

You bet.

We're always dreaming up exciting flavours and new snack ideas.

Our mission is simple: make better-for-you snacking more exciting, one delicious pouch at a time.

Still Got Questions?

Can't find what you're looking for?

We're always happy to help.

Drop us a message through our Contact page or email sales@thunderfoods.co.uk and we'll get back to you as soon as we can.

Now, enough questions. Let's get snacking.

FAQ

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